Vishnu Vardhan Potharaju — Senior Engineer and Technical Mentor at ServiceNow specializing in ITOM, ITAM, Java, JavaScript, mentoring, SEO, and Digital Marketing
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I solve complex technical challenges and help teams deliver better results. With deep expertise across ServiceNow’s ITOM and ITAM, I combine hands-on engineering with mentoring, process improvement, and a drive to lead.
I’m Vishnu Vardhan Potharaju (Vish), a Senior Engineer and Technical Mentor on ServiceNow’s Automation team. I specialize in solving complex, high-impact technical challenges across the ITOM and ITAM product suites — while also mentoring engineers, building support tools, and improving the processes that help our team deliver better results for customers.
My work blends diagnostic precision with hands-on expertise in Java, JavaScript, database and application log analysis, and ServiceNow patterns. I’ve authored many knowledge articles and improved processes that help our team work more efficiently. Backed by a Master’s in Computer Science, I bring deep technical skill and a mindset focused on continuous improvement.
I’m passionate about tackling the toughest problems and helping others grow along the way. Whether it’s leading onboarding for new engineers, bridging the gap between customers and development teams, or stepping up when the team needs direction — I’m driven by the belief that great technology is built by great teams.
Deep expertise across ServiceNow’s ITOM and ITAM, solving complex customer-facing challenges at scale.
Hands-on with Java, JavaScript, SQL, and the .NET ecosystem — developing and supporting enterprise-grade applications.
Mentoring new engineers through onboarding, authoring knowledge articles, and improving team efficiency with tools and processes that help the whole team work smarter.
Root cause analysis, log diagnostics, and debugging high-impact production issues.
ServiceNow
Mentoring engineers, owning critical escalations, improving team processes
Outsystems
Enterprise platform support, C#/.NET debugging, building customer trust
ServiceNow
ITOM & ITAM support, JavaScript debugging, customer-facing solutions
University of Dayton
Led a team, drove organic traffic growth, managed web operations
University of Dayton IT
Platform support, JavaScript troubleshooting, customer service
Tech Mahindra Ltd.
Enterprise .NET, SQL Server, stored procedures, SSIS data integration
Master's in Computer Science
Bachelor's in Electronics and Communication
Personal projects I build in my spare time — because the best engineers never stop learning.
A fun side project to track and manage rummy scores with friends in real-time.
Launch AppA quick tool I built to simplify everyday calculations — just for fun.
Launch AppA personal experiment for visualizing and exploring data sets interactively.
Launch AppWhether it's AI, platform engineering, team building, or what's next in tech — I'm always up for a thoughtful conversation.
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